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Verizon raises minimum wage to $20 an hour

NEW YORK – In recognition of the hard work and dedication of its V Teamers, Verizon is raising the minimum wage for new hires to $20 per hour for customer service and $20 per hour (when base pay and commission target are combined) for its retail and internal sales employees. Current employees on any of these teams who currently earn less than $20 per hour will automatically be increased to this new rate. And it adds differential bonuses for assistant managers who work holidays, Sundays and for those who are bilingual.

“Our V Teamers do their best day in and day out to meet all of their needs, which is why we want to make sure we support them too,” said Krista Bourne, COO of Verizon Consumer Group. “These changes are a direct result of employee feedback and will help us remain an attractive employer in this competitive environment. »

In addition to the increased starting salary, in many markets across the country, Verizon is also offering a signing bonus for retail specialist and assistant manager positions.

“I’m confident these changes will help us attract and retain top talent, and enable us to continue to improve our customer experience,” Bourne said.

The increase in starting salary follows an announcement earlier this month of additional pay and incentive improvements for members of its retail team. The goal is to ensure alignment with business objectives while fostering an exceptional customer experience.

Think you have what it takes? Verizon is specifically looking for people who:

  • are early adopters of new technologies

  • are excited about 5G and its potential

  • are gamers and know why low lag takes you to the next level

  • are interested in sharing their technological knowledge with others

  • are team players who enjoy sharing goals and celebrating success

  • are focused on supporting each client

  • are committed to making meaningful change – in their career, in their community and in the world at large

  • are driven by the opportunity to continually grow, learn and achieve new ambitions

  • seek to be part of the network of people who move the world forward

Verizon is consistently ranked as one of the best places to work, was named one of Forbes’ Global Top Employers and Forbes’ Top Employer for Women in 2021, ranked #18 on LinkedIn’s Top American Companies of 2022 and has scored 100% on the 2022 Disability Equality Index as well as the Human Rights Campaign’s Corporate Equality Index. Verizon employees also have access to tuition assistance, world-class training, extensive wellness resources, and family planning support such as paid parental leave, supplemental care for children and the elderly.

You can learn more about available positions at

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