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Support and Service – Jobs at Apple

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Online support

Create the online experiences that provide Apple support to customers around the world. As a member of this group, you could work on our industry-leading support website, support app, customer community forums, or social media. Areas of work include content editing, graphic design, user experience design, production, web analytics, content strategy, and program management.

View available online support roles

Technical support and customer support

Be the voice of Apple, help customers with live support via phone, chat or email. As part of this team, you’ll share your passion for Apple products and services while building relationships with customers, partners, or program members. Or you could make it all possible by working in training, communications, or leadership. Whether you’re teaching a client how to do something amazing or troubleshooting something technical, you’ll be helping to save someone’s day. Areas of work include technical support, customer administration management, program support, instructional design, training, software support engineering, and management.

See available technical support and customer support positions

Apple Store Support

When a customer becomes an owner, it is the beginning of a relationship. And this team helps ensure that this relationship thrives. When customers visit the Apple Store, you put your own passions to work to help customers bring their personal projects to life. You can help a client sync music to video, show another how to edit their photos, or even teach a child to code. If you have a knack for hands-on problem solving, you can resolve customers’ technical issues to reconnect them with the Apple experience they love. Roles include Creative, Technical Specialist, and Genius.

See available roles in Apple Store Support

AppleCare business development

Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group provides customers with peace of mind through longer warranty and support periods, enhanced service experiences and accidental damage coverage. Team members also support sales of AppleCare products to retail and large institutional customers, as well as service management for those accounts. Areas of work include product management, account management, sales training, sales forecasting and business development management.

See available AppleCare Business Development positions

Service channel management and operations

Be part of the team that is focused on providing world-class hardware service through the Apple Store, Apple Authorized Service Providers and Apple Repair Centers. You can use your expertise to develop repair processes, manage our global parts and services supply chain, build relationships with service providers, or develop and deliver technical training. Areas of work include hardware engineering, planning, procurement, service channel management, program management, systems management, business intelligence analysis, instructional design, training and production of technical content.

See available roles in Service Channel Management and Operations

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