Raymour & Flanigan unifies operations on a single cloud platform

A Northeast regional furniture and mattress retailer eliminates manual business processes with cloud-based automation.

Beginning as a single family store in Syracuse, NY in 1947, Raymour & Flanigan has grown to over 140 outlets and 7,000 employees. To manage its expanding operations and support continued growth, the retailer decided it needed to reduce manual processes and upgrade its technology systems.

As a result, Raymour & Flanigan is now deploying the Oracle NetSuite ERP solution. Leveraging NetSuite, Raymour & Flanigan intends to consolidate, automate and scale its operations on a single cloud platform.

Specific workflows that Raymour & Flanigan are looking to automate and streamline include finance processes, as well as inventory and customer service management. Additionally, by integrating data from different business functions, Raymour & Flanigan plans to provide sales associates with access to a 360-degree customer view, to enable timely and informed customer service.

“At Raymour & Flanigan, we believe our people are our greatest asset and when we started working with the NetSuite team, we felt an immediate connection to their core business values ​​and company culture,” said Bryan Anastasi, Vice President of Customer Service and Business Solutions. , Raymour & Flanigan. “NetSuite will help our associates do their jobs even more efficiently, allowing them to spend more time building relationships with customers. We look forward to having NetSuite as a partner in our future growth journey.

“As a third generation family business with a strong growth trajectory, Raymour & Flanigan recognized the need to rethink the way it manages its core business processes in order to keep pace with a retail landscape of increasingly competitive,” said Sam Levy, senior vice president of sales, Oracle NetSuite. “This year, Raymour & Flanigan celebrates its 75th anniversary and with NetSuite providing a scalable, centralized business system, the Raymour & Flanigan team will be able to focus on delivering the best customer experience for years to come.”

Lovesac grows to $1 billion with optimized core business processes
Another furniture retailer, Lovesac, has expanded its operations become a billion dollar company using the Oracle NetSuite ERP solution. By deploying NetSuite, Lovesac has been able to deploy an integrated business platform at every stage of its growth to support new product lines, meet changing customer expectations, adapt its business and sales models, and become a publicly traded company. stock Exchange.

Lovesac uses NetSuite to optimize financial processes, including financial planning, budgeting and reconciliation, as well as to help improve the accuracy of its accounting. As Lovesac expands its product lines, NetSuite serves as a hub for its order management and inventory management functions.

Most recently, Lovesac helped support the launch of Mobile Concierge, a fully-featured mobile showroom with NetSuite functionality. Mobile Concierge provides customers with a live demonstration of how its modular sofas work and also allows consumers to experience features and design their own product configuration.

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