Just Eat to create 1,500 jobs at new Sunderland customer service site | Sunderland

Takeaway company Just Eat plans to open a customer service site in the northeast of England which will employ 1,500 people by bringing in jobs from India and Bulgaria.

The company said it would invest £100m in the area over the next five years, with staff working partly from home and partly from its new Sunderland-based office.

Its UK managing director, Andrew Kenny, said the company would bear the additional costs of recruiting staff internally, as it enabled Just Eat to provide better service.

Much of its customer service was handled from Bulgaria and India, but bosses have already seen an increase in customer satisfaction among those who have dealt with the 300 people already hired at Sunderland.

“Our experience operating this model in many other geographies around the world shows that the overall service we provide to both our customers and restaurants is increasing very significantly,” he said.

“We are already seeing a very significant increase in agent customer satisfaction scores than we already have in Sunderland.”

Onboarding jobs to the company will also allow Just Eat to respond to comments and models more quickly, he said.

Workers joining Just Eat will work under a hybrid model, part home and part office in Houghton-le-Spring, Sunderland.

“We absolutely believe in the role the office environment plays in our culture and in driving innovation as we move forward,” Kenny said.

“But equally, we don’t want to completely walk away from some of the more positive aspects that working from home has brought to people’s personal lives and family lives.”

The office is 20,000 square meters (24,000 square meters) and was formerly occupied by Npower. Just Eat is modernizing the site with a gym, a restaurant area and a lounge.

Graeme Miller, Leader of Sunderland City Council, said: “We are delighted to have supported Just Eat to move to Sunderland, join a vibrant business community and create jobs and opportunities for people in the city.

“We are very proud of what Sunderland offers as a place to work, and that is the justification for this offer when brands like Just Eat are attracted to the city.”

The news of Just Eat’s UK investment comes as the company is set to exit the FTSE 100 when the blue-chip stock index is overhauled on September 1.

FTSE Russell, the global index provider which recommends which listed companies should join or be removed from London’s premier index, has decided that Just Eat should change its nationality from the UK to the Netherlands.

Since completing the takeover of its American counterpart Grubhub this year, Just Eat has maintained its listings on stock exchanges in the United States, Amsterdam and London. It is conducting a review of its stock markets and warned shareholders in July that it may not be completed in time for Russell’s next review in August.

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