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Grainger Adds 100 Customer Service Representatives to Headquarters

CHICAGO – Grainger, No. 1 on Industrial distributionThe 2021 Big 50 List, announced Nov. 1 that it will expand its customer service capabilities by adding approximately 100 new jobs at its headquarters in Lake County, IL.

The company’s new Customer Service Center will open in January, allowing Grainger to better support its growing customer base by continuing to provide exceptional service. The majority of new jobs are Customer Experience Representatives, who answer customer questions, provide product information, help customers find solutions, and take and process customer orders over the phone via electronic communication, including chat and email.

“Throughout the pandemic, our team has risen to the challenge of serving as a trusted partner at a time when our customers needed us most,” said Nadalie Bosse, Vice President, North America Customer Service Centers. . “With this expansion, we will continue to focus on serving our customers better than anyone else.”

The expansion also underscores Grainger’s commitment to investing in the communities it serves. With a large base of team members in the Chicago area, Grainger is a top employer in Cook and Lake counties.

The starting salary for customer experience representative roles is $18 per hour, well above the Illinois hourly minimum wage of $11. Grainger also offers a $1,000 signing bonus for these roles and a flexible work environment with weekends off.

Grainger offers competitive benefits covering the emotional, financial, physical and social well-being of team members, including industry-leading paid vacations and holidays, automatic company 401 ( k) six percent, parental leave, employee assistance programs, tuition reimbursement, and more. The company also recently enhanced its team member recognition program, financial wellness offerings and mental health benefits to ensure it continues to meet the changing needs of team members. ‘team.

Each year, members of Grainger’s customer service team handle more than 18 million customer interactions via phone, email and online chat. Team members have the option of working out of service centers in Janesville, Wisconsin, Waterloo, Iowa, and Phoenix, or qualifying for hybrid work schedules.

The opening of the fourth Customer Service Center at the company’s current headquarters in Lake Forest provides ample opportunities for career development and a robust testing and learning environment. Hours of operation and shifts will be scheduled between 6:30 a.m. and 5 p.m. weekdays.

Earlier this year, Grainger’s US business achieved Great Place to Work certification. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to drive revenue, employee retention, and increased innovation.

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