PMC: Customer Service/Operations Contractor
Will be responsible for supporting the operations and customer service team as the team continues to grow and manage additional PMC titles.
The job will include all aspects of marketing, customer service, renewal marketing and core financial functions. This position will work closely and liaise with everyone on the audience marketing team, including PMC’s customer service and internal engineering team.
The ideal candidate will be a clear and concise communicator, tactical and flexible with changes along the way. The candidate must have a technical aptitude that can help customers resolve issues that will ultimately lead to the customer being a satisfied PMC customer. Must have a dynamic approach to problem solving in a very fast paced environment.
The specific responsibilities are as follows:
- Assist Customer Service in resolving customer technical issues. The individual must be able to learn and understand how the internal PMC platforms interact with each other to provide seamless access to the various PMC products.
- Understand prices and products for WWD, RS, VIP and Sportico.
- Review customer invoices for accuracy and consistency.
- Understand operating processes.
- Attention to detail is key.
Other detailed information:
- Round the clock
- Duration of the contract from 4 to 6 months
- fast learner
- Basic understanding of finance, marketing and customer service
- Publishing and/or subscribing experience would be beneficial
Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content draws a monthly audience of more than 180 million people and empowers more than one million global CEOs and business leaders. opinion in the markets that have an impact on the world. Our dynamic events, data services and rich content entertain and educate today’s fashion, retail, beauty, entertainment and lifestyle industries. Based in New York and Los Angeles with additional offices in 11 countries around the world, Penske Media is how global influencers are informed, connected and inspired. To learn more about PMC and its iconic brands, visit www.pmc.com.