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Bobo’s Oat Bars – Customer Service Manager – BevNET.com Beverage Industry Job Listing

Position Title : CUSTOMER SERVICE MANAGER

Company presentation: At Bobo’s Oat Bars, everything we create is made with love and hand-cooked using healthy, simple ingredients you can find in your own kitchen. Working at Bobo is a labor of love. Our experienced staff exudes integrity, courage, passion and a unified desire to share the love of Bobo’s and our products from their hearts with others. Bobo employees adopt and reflect Bobo’s values: collaboration, adaptability, passion, perseverance and pleasure.

Benefits and compensation:

  • The salary range is $55,000 to $65,000
  • Benefits include bonus potential, health, dental and vision insurance, 401k with 4% company match, stock, sick and vacation time

Position summary: The Customer Service Manager will be responsible for managing the end-to-end ordering process, including the primary contact for our customers and our internal sales team. They are expected to be hands-on, proactive problem solvers and to deliver excellent customer satisfaction. This person will also be responsible for preparing and providing information on sales reports and analysis, trade spend analysis, price list management and customer profitability. The position will report to the Executive Vice President of Sales, but will work closely with the Finance and Operations teams to ensure information is shared in a timely and effective manner across the organization.

Main tasks and responsibilities:

  • Responsible for customer orders from order to delivery; ensure orders are recorded accurately while proactively managing customer expectations
  • Provides liaison support between customer, sales team and warehouse regarding order processing and order changes
  • Develop and maintain direct relationships with client buyers
  • Investigate and resolve all shipping issues, including short deliveries, damages, shipping errors, merchandise returns, or related product quality comments
  • Track LTO leads from pre-orders to season completion
  • Responsible for price management
  • Prepare daily and monthly revenue reports and analysis, including information on spreads and shorts
  • Responsible for customer systems and reporting portals including but not limited to Walgreens, CVS, Wholefoods, AAFES, UNFI Clearview, DOT
  • Assist in the development of the director’s scorecard and responsible for monthly update and publication
  • Other sales projects if necessary
  • Lead the process of setting up a new customer
  • Lead the EDI system and processes

Supervisory responsibility: Nothing

Desired diplomas / training / experience:

  • Bachelor’s degree in business administration or similar
  • 3 to 5 years of experience in customer service or other relevant position
  • Experience working with QuickBooks
  • Expertise in Excel, including pivot tables, lookups and data manipulation
  • Working knowledge of Microsoft Office
  • Desire to be part of a small business team supporting the growth of an exciting food brand
  • CPG experience a plus

Language/math/reasoning skills:

  • Must be able to accurately document information in a timely manner
  • Must be able to write and speak, both clearly and effectively
  • Must be able to multi-task in a fast-paced environment
  • Very good math skills required

Data supervision:

  • This position will report to the Executive Vice President of Sales and work with the other department heads
  • This position is expected to be able to work with minimal supervision at times and handle situations with confidence.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform essential functions.

In the performance of his duties, the employee must frequently sit, stand, use his hands to grasp and manipulate objects; reach with hands and arms; and speak or hear. The employee is occasionally required to walk; climbing or balancing; and stoop, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include viewing a computer screen and the ability to adjust focus. The employee may be required to travel, drive a motor vehicle and communicate effectively by telephone and email.

Travel required: Limited – Must be willing to travel between Bobo locations in Boulder and Loveland

Resume submission: All applicants with relevant experience should submit their resume to Jobs@EatBobos.com. Please put “Customer Service Manager” in the email subject line

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